Frequently Asked Questions
Everything you need to know about shopping and selling with Turnabout Luxury Resale
How do you guarantee the authenticity of your luxury items?
Every item we receive undergoes a rigorous multi-point inspection process by our in-house experts. We also utilize advanced AI technology and third-party authentication services to ensure every designer piece is 100% genuine before it is listed.
What is your return policy for online purchases?
To maintain the integrity of our curated collection, all sales are final. We encourage customers to review all photos and descriptions carefully. If you believe an item was misrepresented, please contact our support team within 48 hours of delivery.
How long does shipping take and do you ship internationally?
Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-7 business days. Currently, we only ship within North America, but we are looking to expand to international destinations soon.
What condition can I expect the items to be in?
We specialize in 'Pristine', 'Excellent', and 'Very Good' pre-owned conditions. Each product page includes a detailed description of any minor wear, ensuring complete transparency regarding the item's history and state.
How can I sell or consign my designer wardrobe with Turnabout?
You can visit any of our physical locations for an on-the-spot assessment or use our online portal to submit photos for a remote quote. We offer both direct buyouts and consignment options with competitive commission rates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm and Klarna for high-value purchases.